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Thursday, January 28, 2016
Customer Feedback Management
Based on the customer feedback received the team can come out with different set of actions to address the feedback. Depending the following parameter the solutions might be categorized into long term, Medium term and short term.
- Customer Impact
- Necessity
- Probability of Occurrence (Repeatability)
- Damage caused
- Frequency of occurrence
Below diagram represents the kind of potential solutions that are possible for Long Term, Medium Term and Short Term.
Wednesday, January 27, 2016
Sunday, March 1, 2015
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