Customer Feedback Management

Based on the customer feedback received the team can come out with different set of actions to address the feedback. Depending the following parameter the solutions might be categorized into long term, Medium term and short term.

• Customer Impact
• Necessity
• Probability of Occurrence (Repeatability)
• Damage caused
• Frequency of occurrence

Below diagram represents the kind of potential solutions that are possible for Long Term, Medium Term and Short Term.

Customer Complaints - Infographic

Total Number of customer Complaints:



First level of drill down  (To be expanded as you click on respective blocks)








Second level of drill down (To be expanded as you click on respective blocks)






You can add multiple levels of drill down depending on the categories drill down and the extent of analysis ./ visualization required.