Selecting Right Method in Six Sigma

Customer Feedback Management

Based on the customer feedback received the team can come out with different set of actions to address the feedback. Depending the following parameter the solutions might be categorized into long term, Medium term and short term.

• Customer Impact
• Necessity
• Probability of Occurrence (Repeatability)
• Damage caused
• Frequency of occurrence

Below diagram represents the kind of potential solutions that are possible for Long Term, Medium Term and Short Term.

User Experience Benefits

Continuous Service Improvement - Framework

Restaurant Mobile App with Analytics

Analytic POC On Pension Data

SLA Drilldown - Infographic

Document Volume - Infographic

Left Arc - Document Categories with less volumes

Right Arc - Document Categories with high volumes

Customer Complaints - Infographic

Total Number of customer Complaints:



First level of drill down  (To be expanded as you click on respective blocks)








Second level of drill down (To be expanded as you click on respective blocks)






You can add multiple levels of drill down depending on the categories drill down and the extent of analysis ./ visualization required.

Weekly Report Infographics

21 Sutras of leadership - book notes