Consulting – Introduction to ITIL

Introduction:

•        Information Technology Infrastructure Library

•        Global standard that has been in use for over 20 years

•        Collection of best practices to optimize the services

•        Started in 80s

•        v2 came along in 2000-2002

–       Still Large and complex (8 Books)

–       Talks about what you should do

•        v3 in 2007

–       Much simplified and rationalized  (5 books)

–       Much clearer guidance & easier

–       Aligned with ISO20000